Career in WebPros

cPanel Technical Analysts deliver premier world-class support. The Linux Technical Analyst performs a variety of tasks to improve the cPanel customer experience by analyzing both customer systems and support requests to identify opportunities for improvement of our software, as well as assisting in the resolution, guidance, and diagnosis of reported issues.

Salar Range: 22440 EUR (L1) -  27060 EUR (L2) annual brutto

Responsibilities:

• Technical Performance:

• Practices the highest levels of competency, analysis, and documentation
• Uses technical knowledge and expertise to diagnose issues on server environments when discovered or reported, while interacting with customers

• Maintains successful customer relationships by sustaining a feedback score of 9.20 or greater

• Maintains a high level of productivity reflective of the expectations set by the department handbook

• Files effective defect cases in relation to defects or improvements discovered during the investigation and analysis of an issue

• Contributes to company and department documentation and knowledge base efforts, both internally and externally

• Adheres to the policies and procedures of the Company

• Maintains a consistent, core daily schedule to ensure efficient operations

• Exemplifies the cPanel Core Values of Integrity, Respect, Collaboration, and Follow-Through

Eligibility Requirements:

• High school diploma or equivalent
• 1-2 years of Linux/*nix/BSD system troubleshooting experience or practical application of knowledge, or a related certification (RHCE)
• 1+ year of web hosting industry experience, or other similar work preferred
• Mastery of web server-related technologies such as Web Servers (Apache, Nginx), MySQL, PostgreSQL, PHP, Mail Server Software (Exim, Dovecot, SpamAssassin, Mailman)
• Adept at the configuration and troubleshooting of DNS services (Bind, PowerDNS), FTP services (PureFTPD, ProFTPD), Tomcat, and Security-related components (SSL)
• Strong understanding of CentOS/RHEL and their package management tools (Yum & RPM), shell commands, basic bash scripting, and basic Linux (Linux CLI) security concepts.
• Knowledge of php, Apache, LAMP stack environments, MySQL/MariaDB, cPanel, WHM, DNS, mailnode, Exim,and other packages from source.
• Mastery of cPanel software, configuration and implementation.

Additional consideration for knowledge in:

• Ability to configure and build RPM’s from source
• Linux network troubleshooting/configuration. Routing tables, packet analysis, network interface configuration, port testing, firewall setup
• Mastery of web host server-related technologies such as Litespeed, Varnish, as well as the configuration and troubleshooting of CloudLinux o Applying diffs using the patch utility

QUALIFICATIONS:

 To succeed in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required.

 Oral Communication - able to speak clearly and effectively in positive or negative situations to both customers and co-workers

Written Communication - able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation Job Description: Linux Technical Analyst I

Time Management - ready to use time effectively in an unsupervised fashion, pursuing other skill-building or project-oriented activities when regular duties have reduced volume; able to complete assigned projects in a timely manner.

Adaptability - able to adapt to changes in the work environment, manage competing demands and react appropriately with frequent changes, delays or unexpected events impacting schedule expectations

Problem-solving skills - able to gather and analyze information skillfully, identify and resolve issues promptly, and regularly apply independent judgment when making decisions.

Interpersonal skills - able to interact with both co-workers and customers in a courteous, professional, and effective manner both in person and in digital communications

Customer Service Requirements - customer engagement skills which include:

• Ability to explain technical issues clearly and with sufficient detail while adapting communication according to the technical ability of the customer
• Understanding that everything we communicate to the customer makes a difference in making the customer happy
• Positive and friendly attitude, even when communicating with demanding customers, or customers lacking technical experience
• Ability to acknowledge limits in knowledge and seek assistance proactively as-needed Travel - Occasional local and or overnight travel, some by air, specific to participation in training courses or company conferences, may be required 

Work Schedule:

• cPanel is a 24/7 operation and nontraditional or extended hours (including weekends) may be required occasionally.
• 5 working days with the shift from Tuesday - Saturday.
• Able to work 7 am-15:30 EEST/ Bulgarian time = 8,5 hours include 30 mins lunch break
• Work fully remote.

ABOUT WEBPROS 
www.WebPros.com

Founded in early 2017, WebPros brings together some widely used web hosting, billing automation, infrastructure, server management and online marketing software solutions. Constantly adding new brands and products to its portfolio, in its current formula, WebPros comprises Plesk, cPanel, Nixstats, SolusVM, WHMCS, XOVI and koality. Overall, we power more than 85 million websites on more than 900,000 servers worldwide.

Our global team is made up of 600+ tech-loving professionals with offices around the globe. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

 

WHO SHOULD APPLY

However, you identify or whatever your path to us, please apply if you see a position that makes your heart sing. Come join WebPros and help us build a company where you’re making a difference to the future of technology.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. WebPros is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to work every day.

We care for a unique working environment.

• We thrive on excellence, innovation, collaboration, and efficiency as a team.
• We enjoy what we do, understand our customers, and build a state-of-the-art platform that clients love and need.
• Expect interesting tasks and full integration from day one.
• Look forward to an intensive induction and training phase.
• Work with a cool team and enjoy an open-door policy on all levels.
• Take the freedom to bring up fresh ideas and new initiatives – we will support you.
• Work in a global, entrepreneurial working environment with a strong team spirit.