Position Overview:
Technical Writers work with a strong content team and are committed to delivering top-quality product documentation. The Technical Writer develops, authors, revises, edits, and publishes technical and administrative documentation for the company
Responsibilities:
- Develop and maintain technical product documentation including technical articles, white papers, and help files
- Collaborate with an agile development team to content deliverables for UI text, documentation, and blog posts following company and department standards
- Research and translate technical information into user-friendly terminology
- Contribute to continuous improvement of product documentation and cPanel quality standards
- Create and publish video tutorials to explain complex information
- Proofread and provide editorial assistance and guidance for technical white papers
- Collaborate with the Documentation Manager to manage various product’s documentation and ensure it is up to date and usable
- Provide technical writing expertise in the timely review of documentation written by peers
- Adheres to the policies and procedures of the company
Good to have:
- Knowledge as a docs as a code
- Git knowledge
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.
- Written Communication - able to clearly and concisely explain complex technical data in a simple way for non-technical audiences; able to concisely explain technical data to technical audiences; able to display a meticulous attention to detail; able to edit work for spelling and grammar
- Mentoring skills – able to provide guidance to other writers in regards to document review, process understanding, and Confluence assistance.
- Comprehension skills - able to understand role-based scenarios; able to think as a user
- Planning/Organizing skills - able to prioritize work activities, use time efficiently and work through large projects in a self-motivated manner
- Adaptability - able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events
- Computer knowledge - strong knowledge of word processing software; strong knowledge of electronic communication systems; familiarity with navigating the internet; expertise using Git; familiar with Perl; familiarity with Linux command line tools
- Research skills - able to conduct independent research using a variety of methods, and ask questions about unfamiliar concepts
- Product life cycle knowledge – strong understanding of the documentation life cycle; ability to participate in the Documentation Release Marshal rotation
- Education/Experience - B.A. or B.S. in technical writing or similar degree preferred
Four or more years technical writing and software documentation experience
Web hosting industry knowledge or equivalent is preferred
- Travel - Occasional local and/or overnight travel may be required.
About WebPros:
Founded in early 2017, WebPros brings together some widely used web hosting, billing automation, infrastructure, server management and online marketing software solutions. Constantly adding new brands and products to its portfolio, in its current formula, WebPros comprises Plesk, cPanel, Nixstats, SolusVM, WHMCS, XOVI and koality. Overall, we power more than 85 million websites on more than 900,000 servers worldwide.
Our global team is made up of 600+ tech-loving professionals with offices around the globe. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.
Who Should Apply:
However, you identify or whatever your path to us, please apply if you see a position that makes your heart sing. Come join WebPros and help us build a company where you’re making a difference to the future of technology.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. WebPros is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to work every day.
We care for a unique working environment.
- We thrive on excellence, innovation, collaboration, and efficiency as a team.
- We enjoy what we do, understand our customers, and build a state-of-the-art platform that clients love and need.
- Expect interesting tasks and full integration from day one.
- Look forward to an intensive induction and training phase.
- Work with a cool team and enjoy an open-door policy on all levels.
- Take the freedom to bring up fresh ideas and new initiatives – we will support you.
- Work in a global, entrepreneurial working environment with a strong team spirit.
